The simple and user-friendly customer portal is the centrepiece of our solution. It allows the costs of electricity, heating and water to be separated and billed in a very simple way that saves time and does not require expert knowledge.
New utility bills
Up until now, billing for electricity was the job of energy companies. In “self-consumption communities”, this complex task now lies with property managers for the first time. Our aim was to actively simplify this task. That is why we developed an easy, automated utility bill on the SEL customer portal. This centrepiece of Smart Energy Link’s solution is simple, user-friendly and has been developed using the latest technologies, such as Python and Vue.js. It is based on the vast volume of data continuously supplied to us by the meters. The complex calculations surrounding electricity tariff models are processed in the background. With just a few clicks, you have a simple, transparent and user-friendly utility bill for the amount of sustainable electricity used.
Make complex tasks easy with the right service design, a tailored user experience and an agile team
Our biggest challenge was making the complex topic of electricity in “self-consumption communities” easy for users. We were working in a field that was completely new for all those involved, so continuous learning and trying new approaches was a popular way of working. The key to success for this project was taking a customer-oriented approach to creating the service design and user experience and the agile scrum method when executing the project.
Using the latest technologies to create an exciting user experience
Learn more about our Service Design and UX Design services.