Service Design

Service design gets you ready for the digital world

The world has gone digital: it is no longer enough to just design products or touchpoints, customers now expect a holistic experience and every single interaction has to be perfect. Service design orchestrates a company’s processes to ensure that customer experience and internal procedures form a harmonious whole. The result: a positive experience for customers and increased efficiency for the company.

Building on science and lots of practical experience

Findings from the fields of business administration, psychology, sociology and Design Thinking help us to understand customers and employees. During this analysis, operational sequences emerge which will benefit both sides.

From individual parts to a harmonious whole

Our digital thinking and doing represent the core of what we do. We use digital tools and lots of brains to develop smooth processes, both front stage and back stage. This boosts customers’ desire to buy and employees’ enthusiasm about their work. Together, they make sure your company is successful.

Zahida Huber
Service Designer, Lead User Experience

Service Design Workshops

In co-creation workshops, we develop ideas for your digital services, test them and design your business case.

Service Design Sprint

In two to four weeks, we will work out the prerequisites to get started in the project - from the functioning product idea through prototypes to technical clarifications and the Product Backlog.


Would you like more customer focus in the field of digitization? We will go on the way together with you.


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