When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps you increasing…
Product Management is a set of hard and soft skills that helps to bridge the gaps between the triangle composed of the business, the UX, and the tech.
The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with…
This year the new digital brand presentation of Helvetia Versicherungen went live. Helvetia implemented the insurance calculators together with Liip.
Nous avons démarré un partenariat avec QoQa en 2014 pour les accompagner au niveau méthodologie agile (Scrum) et coaching technologique.
Iteration as a method is ‹safe-to-try› for government, too. If there is a conflict between government processes and iterative methods, this needs to be unmasked and fixed. 2017 I took a C…
Last summer, I attended an un-conference I will never forget. Imagine more than 200 agility enthusiasts from around the world, sharing, laughing and learning for three days in sunny…
We currently address the need for a modular framework for bite size learning, and we are now investing to create the next level micro-learning system. Innovation ‘for real' is nothing li…
A year in sabbatical taught me many things, about life, family and culture, and also about work. We went through different steps, just like during an innovation project. For me, …
Today, your company's website is most probably your most important communications and/or sales channel. No wonder that you care much about this piece of technology. But when is the…
