Tag: agile

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps you increasing…
Simone Wegelin
Lead Service Design

How can Agility help with invalidity insurance? Find out with GILAI.

At the end of 2017, GILAI began redesigning its business application for managing invalidity insurance. GILAI chose to use an Agile working method for this project, with coaching from…
Laurent Prodon
Product Owner, Lead Liip Lausanne

Turn your building into a power plant - and earn money with sustainability.

How Smart Energy Link (SEL) and Liip made it easy to manage self-consumption communities - thanks to Service Design, a cross-functional agile team and a lot of heart and soul.
Simone Wegelin
Lead Service Design

Lex4you, the call centre of the future

Lex4you is an online platform that allows users to contact lawyers using the lexCall service thanks to WebRTC technology. Pascale Hellmüller, the project leader at TCS, looks back at …
David Jeanmonod
Product Owner, Full Stack Developer

My Learnings from Product Management Festival 2018 (Day 2)

I went to the Product Management Festival 2018 conference last November. In this article, I share my learnings from the second day of the event.
Thomas Botton
Business Developer, Product Owner

My Learnings from Product Management Festival 2018 (Day 1)

Product Management is a set of hard and soft skills that helps to bridge the gaps between the triangle composed of the business, the UX, and the tech.
Thomas Botton
Business Developer, Product Owner

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with…
Simone Wegelin
Lead Service Design

Helvetia Web Relaunch

This year the new digital brand presentation of Helvetia Versicherungen went live. Helvetia implemented the insurance calculators together with Liip.
Andrea Meyer
Business Developer, Sponsoring Strategist

L’agilité chez QoQa : interview avec Joann Dobler

Nous avons démarré un partenariat avec QoQa en 2014 pour les accompagner au niveau méthodologie agile (Scrum) et coaching technologique.
Thomas Botton
Business Developer, Product Owner

The road ahead for iterative practices in Swiss government

Iteration as a method is ‹safe-to-try› for government, too. If there is a conflict between government processes and iterative methods, this needs to be unmasked and fixed. 2017 I took a C…
Andreas Amsler
Gov/CivicTech Specialist, Business Developer