Do you sometimes want to change things in your company? Do you face processes that are slow or error-prone. Do you see things that are missing or should be done in a new way?
I moved from being a UX Designer to take care of changes like these within Liip. In the beginning it often took me forever to have an impact. But over time my process became more stable and reliable. Today I’m able to deliver the first results within a month or two, and this is how I do it.
Form a team with diverse skills that can implement solutions
Like everything else, change means a lot of work. You have to write, develop, design, communicate and organise lots of tasks. I lost time often because of staffing my projects with volunteers who cared for the topic, but then didn’t have the skills needed to implement the ideas. Today I form and book a core team with diverse skills (a developer, a designer, an expert of the matter) before I start with the project.
Formulate a goal and face risks to know where you are going
Finding a common vision was often time-consuming and talking about risks sometimes drained energy and enthusiasm. After I read the excellent book “Sprint” by James Knapp, it went down much faster and easier. Many of the following steps are inspired from this book.
On the first day, we (the core team) ask ourselves “Why are we doing this? Where do we want to be in five years?” and formulate a long term goal. We answer “How could we fail?” and formulate the emerging fears and risks as challenges.
This usually takes about one hour and the team is still motivated and energised afterwards.
Make a map to understand the scope of your challenge
Change feels often epic and overwhelming to me, especially in the beginning. Where should I start in this huge, complex topic?
So we started drawing a map of the process we are about to change or improve. That’s sometimes quite difficult to do, but in the end we’re getting an overview of our challenge, who is involved and which steps the different roles need to take.
Use a service blueprint to stitch the ideas into a coherent solution
Often the winner solutions don’t fit together neatly and have a different level of granularity. To come up with a coherent solution and to not forget anything, we use a service blueprint. We define how our solutions will be delivered, what material, actions and infrastructure are needed in every step of the process, all mapped on a huge sheet with different lanes.
Out of this blueprint we write user stories of what needs to be done and prioritise them.