When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps you increasingâŠ
The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design withâŠ
Nous avons organisé un workshop de Design Thinking pour QoQa qui leur a permis d'écouter les besoins réels de leur Qommunauté afin d'évoluer dans la bonne direction.
When preparing a design thinking workshop for my colleagues, I realised that we practice design thinking everyday as designer but often our clients donât realise it. It is the baseline oâŠ
Innovation and changes are risky meanwhile necessary. UXers can support change and deal with risk management. Discover in 3 steps, how UX can help dealing with these fears⊠and help brâŠ
Lift Basel, taking place from 29-30 October 2015, the not-to-be-missed conference connecting Life Sciences and Technology, had one clear message: It is time to innovate and thinkâŠ
