{"articles":[{"url":"https:\/\/www.liip.ch\/en\/blog\/the-new-mabcf-portal-is-online","title":"The new maBCF portal is online","excerpt":"The maBCF portal has been online for a few weeks now. Liip developed this customer area as the Banque Cantonale de Fribourg (BCF) offers its customers access to a wide range of online services.","date":"2019-05-20","author":{"name":"David Jordan","position":"Product Owner","avatar":"https:\/\/liip.rokka.io\/www_user_card\/056ca2c588cafe06e6a07af4e8f34cd0990a035f\/david-jordan.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/0f6d2c\/mybcf-blogpost-hero.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/0f6d2c\/mybcf-blogpost-hero.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/cognitive-uxd-motivation-flow","title":"Cognitive UXD: Motivation & Flow","excerpt":"What has \u201cGo with the Flow!\u201d to do with design? Get an insight what the Flow zone is and  which questions and design recommendations help that the user enters or stays in this zone. Expand your knowledge about Cognitive User Experience Design (short Cognitive UXD).","date":"2019-05-15","author":{"name":"Viktoria Kluckner","position":"User Experience Designer, Cognitive UX Designer","avatar":"https:\/\/liip.rokka.io\/www_user_card\/02a1763e41c75171ea75629e8125a162e68d0d6a\/viktoria-kluckner.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/a0c40b\/blogpost-03.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/a0c40b\/blogpost-03.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/cognitive-uxd-motivation","title":"Cognitive UXD: Motivation","excerpt":"The Hierarchy of Needs focuses on motivation and represents various user needs. In Cognitive User Experience Design (short Cognitive UXD) it strives for proficiency and creativity in order to surprise users with delightful services with a great user experience.","date":"2019-04-11","author":{"name":"Viktoria Kluckner","position":"User Experience Designer, Cognitive UX Designer","avatar":"https:\/\/liip.rokka.io\/www_user_card\/02a1763e41c75171ea75629e8125a162e68d0d6a\/viktoria-kluckner.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/d832f1\/blogpost-02.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/d832f1\/blogpost-02.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/cognitive-user-experience-design-where-psychology-meets-ux-design","title":"Cognitive User Experience Design - Where Psychology meets UX Design","excerpt":"How can Cognitive User Experience Design improve the User Experience? Learn more about the combination of two disciplines.","date":"2019-04-04","author":{"name":"Viktoria Kluckner","position":"User Experience Designer, Cognitive UX Designer","avatar":"https:\/\/liip.rokka.io\/www_user_card\/02a1763e41c75171ea75629e8125a162e68d0d6a\/viktoria-kluckner.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/e86959\/blogpost-01.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/e86959\/blogpost-01.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/turn-your-building-into-a-power-plant-and-earn-money-with-sustainability","title":"Turn your building into a power plant - and earn money with sustainability.","excerpt":"How Smart Energy Link (SEL) and Liip made it easy to manage self-consumption communities - thanks to Service Design, a cross-functional agile team and a lot of heart and soul.","date":"2019-01-08","author":{"name":"Simone Wegelin","position":"Lead Service Design","avatar":"https:\/\/liip.rokka.io\/www_user_card\/5e5ed0acabc6d3250b271a5d307697901a6aabf9\/simone-wegelin.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/9a7d62\/smartenergylink-energiepionier-liip.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/9a7d62\/smartenergylink-energiepionier-liip.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/digitalisierung-erleben-ekz-prototyping-workshop","title":"Digitalisierung erleben: EKZ Prototyping Workshop","excerpt":"Normalerweise ist es immer ernst, wenn unser Prototyping Team arbeitet: es geht um Produktideen, die in einem Prototyp als erste Produktversion umgesetzt werden. Ideen werden schnell zum Leben erweckt, um sie im Projektteam und mit zuk\u00fcnftigen Nutzern kontinuierlich weiterzuentwickeln.","date":"2018-12-11","author":{"name":"Clarissa K\u00fcchler","position":"","avatar":"https:\/\/liip.rokka.io\/www_user_card\/939944173744d0998d0f950cc1aa7f10eb2787e6\/clarissa-kuechler.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/0934ce\/jose-alejandro-cuffia-prototyping.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/0934ce\/jose-alejandro-cuffia-prototyping.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/how-to-make-customers-happy-start-with-your-internal-processes","title":"How to make customers happy? Start with your (internal) processes.","excerpt":"When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps you increasing customer satisfaction by aligning the customer experience with what happens behind the scenes.","date":"2018-03-22","author":{"name":"Simone Wegelin","position":"Lead Service Design","avatar":"https:\/\/liip.rokka.io\/www_user_card\/5e5ed0acabc6d3250b271a5d307697901a6aabf9\/simone-wegelin.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/f40ab3\/designing-services.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/f40ab3\/designing-services.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/helvetia-web-relaunch","title":"Helvetia Web Relaunch","excerpt":"This year the new digital brand presentation of Helvetia Versicherungen went live. Helvetia implemented the insurance calculators together with Liip.","date":"2018-01-15","author":{"name":"Andrea Meyer","position":"","avatar":"https:\/\/liip.rokka.io\/www_user_card\/47466b9ea0fad0a5e79dae1b748cd7e3b393c612\/andrea-meyer.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/c81d33\/sg-meeting-aru5455-digital.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/c81d33\/sg-meeting-aru5455-digital.jpg"}},{"url":"https:\/\/www.liip.ch\/en\/blog\/design-thinking-chez-qoqa-un-retour-d-experience","title":"Design Thinking chez QoQa : un retour d\u2019exp\u00e9rience","excerpt":"Nous avons organis\u00e9 un workshop de Design Thinking pour QoQa qui leur a permis d'\u00e9couter les besoins r\u00e9els de leur Qommunaut\u00e9 afin d'\u00e9voluer dans la bonne direction.","date":"2017-12-19","author":{"name":"Thomas Botton","position":"Client Partner","avatar":"https:\/\/liip.rokka.io\/www_user_card\/65a273482da3b82b763c59029011c4f609ec1dfe\/thomas-botton.jpg"},"image":{"medium":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-360-w-720\/82845c\/qoqa-design-thinking-co-creation.jpg","large":"https:\/\/liip.rokka.io\/www_crop_3\/v-h-571-w-1142\/82845c\/qoqa-design-thinking-co-creation.jpg"}}],"more":true,"offset":18}