When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps you increasingâŠ
The maBCF portal has been online for a few weeks now. Liip developed this customer area as the Banque Cantonale de Fribourg (BCF) offers its customers access to a wide range of onlineâŠ
What has âGo with the Flow!â to do with design? Get an insight what the Flow zone is and which questions and design recommendations help that the user enters or stays in this zone. ExpâŠ
The Hierarchy of Needs focuses on motivation and represents various user needs. In Cognitive User Experience Design (short Cognitive UXD) it strives for proficiency and creativity inâŠ
How can Cognitive User Experience Design improve the User Experience? Learn more about the combination of two disciplines.
How Smart Energy Link (SEL) and Liip made it easy to manage self-consumption communities - thanks to Service Design, a cross-functional agile team and a lot of heart and soul.
Normalerweise ist es immer ernst, wenn unser Prototyping Team arbeitet: es geht um Produktideen, die in einem Prototyp als erste Produktversion umgesetzt werden. Ideen werden schnellâŠ
This year the new digital brand presentation of Helvetia Versicherungen went live. Helvetia implemented the insurance calculators together with Liip.
Nous avons organisé un workshop de Design Thinking pour QoQa qui leur a permis d'écouter les besoins réels de leur Qommunauté afin d'évoluer dans la bonne direction.
When preparing a design thinking workshop for my colleagues, I realised that we practice design thinking everyday as designer but often our clients donât realise it. It is the baseline oâŠ
