Tag: service design

Turn your building into a power plant - and earn money with sustainability.

How Smart Energy Link (SEL) and Liip made it easy to manage self-consumption communities - thanks to Service Design, a cross-functional agile team and a lot of heart and soul.
Simone Wegelin
Lead Service Design

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with …
Simone Wegelin
Lead Service Design

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps …
Simone Wegelin
Lead Service Design

The value of designing for outcomes

Curious, thinkers and doers that strive to “Create value for quality of life” – whatever it means for each of us –, met at the 7th edition of the Service Design Global Conference in …
Rita Barracha
Creative Strategist