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Tag: service design

8 January 2019

Turn your building into a power plant - and earn money with sustainability.

How Smart Energy Link (SEL) and Liip made it easy to manage self-consumption communities - thanks to Service Design, a cross-functional agile team and a lot of heart and soul.

Simone Wegelin
Lead Service Design
19 September 2018

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with …

Simone Wegelin
Lead Service Design
22 March 2018

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps …

Simone Wegelin
Lead Service Design
12 October 2014

The value of designing for outcomes

Curious, thinkers and doers that strive to “Create value for quality of life” – whatever it means for each of us –, met at the 7th edition of the Service Design Global Conference in …

Rita Barracha
Creative Strategist
Lausanne
Rue Etraz 4
CH-1003 Lausanne
Directions
Fribourg
Rue de la Banque 1
CP 339
CH-1701 Fribourg
Directions
Bern
Schmiedenplatz 5
CH-3011 Bern
Directions
Basel
Sattelgasse 4
CH-4051 Basel
Directions
Zürich
Limmatstrasse 183
CH-8005 Zürich
Directions
St. Gallen
Vadianstrasse 25A
CH-9000 St. Gallen
Directions
Rue Etraz 4
CH-1003 Lausanne
Directions
Rue de la Banque 1
CP 339
CH-1701 Fribourg
Directions
Schmiedenplatz 5
CH-3011 Bern
Directions
Sattelgasse 4
CH-4051 Basel
Directions
Limmatstrasse 183
CH-8005 Zürich
Directions
Vadianstrasse 25A
CH-9000 St. Gallen
Directions

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