Tag: service design

Wenn das Gebäude zum Kraftwerk wird - ohne Kraftakt für die Nutzer.

Wie Smart Energy Link und Liip das Steuern, Verwalten und Abrechnen von Eigenverbrauchsgemeinschaften einfach gemacht haben - dank Service Design, einem crossfunktionalen agilen Team und ganz viel …
Simone Wegelin
Lead Service Design

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with …
Simone Wegelin
Lead Service Design

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps …
Simone Wegelin
Lead Service Design

The value of designing for outcomes

Curious, thinkers and doers that strive to “Create value for quality of life” – whatever it means for each of us –, met at the 7th edition of the Service Design Global Conference in …
Rita Barracha
Creative Strategist