Tag: service design

Wenn das GebĂ€ude zum Kraftwerk wird - ohne Kraftakt fĂŒr die Nutzer.

Wie Smart Energy Link und Liip das Steuern, Verwalten und Abrechnen von Eigenverbrauchsgemeinschaften einfach gemacht haben - dank Service Design, einem crossfunktionalen agilen Team und ganz viel 

Simone Wegelin
Lead Service Design

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with 

Simone Wegelin
Lead Service Design

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps 

Simone Wegelin
Lead Service Design

The value of designing for outcomes

Curious, thinkers and doers that strive to “Create value for quality of life” – whatever it means for each of us –, met at the 7th edition of the Service Design Global Conference in 

Rita Barracha
Creative Strategist