The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with Scrum to improve …
When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps …
Nous avons organisé un workshop de Design Thinking pour QoQa qui leur a permis d'écouter les besoins réels de leur Qommunauté afin d'évoluer dans la bonne direction.
When preparing a design thinking workshop for my colleagues, I realised that we practice design thinking everyday as designer but often our clients don’t realise it. It is the baseline …
Innovation and changes are risky meanwhile necessary. UXers can support change and deal with risk management. Discover in 3 steps, how UX can help dealing with these fears… and help …
Lift Basel, taking place from 29-30 October 2015, the not-to-be-missed conference connecting Life Sciences and Technology, had one clear message: It is time to innovate and think …
