Tag: design thinking

Delivering Service Design with Scrum - 6 insights

The hardest part of service innovation is delivering it. Having worked both as Service Designer and Scrum Master in recent years, I tried several ways to combine Service Design with Scrum to improve 

Simone Wegelin
Lead Service Design

How to make customers happy? Start with your (internal) processes.

When talking about how to make customers happy, internal processes play a crucial role and yet often remain totally neglected. This article presents 9 steps how Service Design helps 

Simone Wegelin
Lead Service Design

Design Thinking chez QoQa : un retour d’expĂ©rience

Nous avons organisé un workshop de Design Thinking pour QoQa qui leur a permis d'écouter les besoins réels de leur Qommunauté afin d'évoluer dans la bonne direction.

Design thinking is everywhere

When preparing a design thinking workshop for my colleagues, I realised that we practice design thinking everyday as designer but often our clients don’t realise it. It is the baseline 

Yuri BĂ€nninger
User Experience Strategy

The fears about innovation and Users’ loyalty – how can a UXer help? Part 2/2

Innovation and changes are risky meanwhile necessary. UXers can support change and deal with risk management. Discover in 3 steps, how UX can help dealing with these fears
 and help 


Let’s build the Life Sciences Hub of Europe

Lift Basel, taking place from 29-30 October 2015, the not-to-be-missed conference connecting Life Sciences and Technology, had one clear message: It is time to innovate and think 

Nadia Fischer